<h3 class="PlaygroundEditorTheme__h3" dir="ltr">Definition:</h3>A user group, as the name suggests, is a set of users who categorically belong to the same group/criteria/category.You can use the group to categorize your users based on multiple criteria.Eg:<ul class="PlaygroundEditorTheme__ul"><li value="1" class="PlaygroundEditorTheme__listItem">Teams</li><li value="2" class="PlaygroundEditorTheme__listItem">Departments</li></ul> You can be very creative in terms of categorizing them.Eg:<ul class="PlaygroundEditorTheme__ul"><li value="1" class="PlaygroundEditorTheme__listItem">User’s Specialization - SUV Specialist</li></ul>Two Wheeler Specialists<ul class="PlaygroundEditorTheme__ul"><li value="1" class="PlaygroundEditorTheme__listItem">Language - English Speaking Users French Speaking Users</li></ul> As you can see the possibilities are limitless. <h3 class="PlaygroundEditorTheme__h3" dir="ltr">Use Case:</h3><ul class="PlaygroundEditorTheme__ul"><li value="1" class="PlaygroundEditorTheme__listItem">Click Connector uses “User Groups” to define permissions and functionalities</li></ul><ol class="PlaygroundEditorTheme__ol1"><li value="1" class="PlaygroundEditorTheme__listItem">To whom the Chats should be routed</li><li value="2" class="PlaygroundEditorTheme__listItem">Who has access to chats from specific channels</li></ol> <h3 class="PlaygroundEditorTheme__h3" dir="ltr">Suggestions when setting it up:</h3><ul class="PlaygroundEditorTheme__ul"><li value="1" class="PlaygroundEditorTheme__listItem">If your team is big, then use user groups to categorize the users into departments.</li></ul>

This article explores the definition of user groups and how you can easily use them to suit your needs.

### ****Definition:****

A user group, as the name suggests, is a set of users who categorically belong to the same group/criteria/category.

You can use the group to categorize your users based on multiple criteria.

****Eg:****

* Teams
* Departments

You can be very creative in terms of categorizing them.

****Eg:****

* User’s Specialization - SUV Specialist

Two Wheeler Specialists

* Language - English Speaking Users  
French Speaking Users

As you can see the possibilities are limitless.

### ****Use Case:****

* Click Connector uses “User Groups” to define permissions and functionalities

1. To whom the Chats should be routed
2. Who has access to chats from specific channels

### Suggestions when setting it up:

* If your team is big, then use user groups to categorize the users into departments.

<h3 class="PlaygroundEditorTheme__h3" dir="ltr">Definition:</h3>A user group, as the name suggests, is a set of users who categorically belong to the same group/criteria/category. You can use the group to categorize your users based on multiple criteria.Eg: <ul class="PlaygroundEditorTheme__ul"><li value="1" class="PlaygroundEditorTheme__listItem">Teams </li><li value="2" class="PlaygroundEditorTheme__listItem">Departments</li></ul> You can be very creative in terms of categorizing them.Eg:<ul class="PlaygroundEditorTheme__ul"><li value="1" class="PlaygroundEditorTheme__listItem">User’s Specialization - SUV Specialist</li></ul> Two Wheeler Specialists<ul class="PlaygroundEditorTheme__ul"><li value="1" class="PlaygroundEditorTheme__listItem">Language - English Speaking Users French Speaking Users</li></ul> As you can see the possibilities are limitless. <h3 class="PlaygroundEditorTheme__h3" dir="ltr">Use Case:</h3><ul class="PlaygroundEditorTheme__ul"><li value="1" class="PlaygroundEditorTheme__listItem">Click Connector uses “User Groups” to define permissions and functionalities</li></ul><ol class="PlaygroundEditorTheme__ol1"><li value="1" class="PlaygroundEditorTheme__listItem">To whom the Chats should be routed</li><li value="2" class="PlaygroundEditorTheme__listItem">Who has access to chats from specific channels</li></ol> <h3 class="PlaygroundEditorTheme__h3" dir="ltr">Suggestions when setting it up:</h3><ul class="PlaygroundEditorTheme__ul"><li value="1" class="PlaygroundEditorTheme__listItem">If your team is big, then use user groups to categorize the users into departments.</li></ul>

 Article: What are user groups and how can I use them?

What are user groups and how can I use them?

Everything about users, user groups, teams and departments

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