Click Connector has three availability statuses for all users:<ul class="PlaygroundEditorTheme__ul"><li value="1" class="PlaygroundEditorTheme__listItem">Available</li><li value="2" class="PlaygroundEditorTheme__listItem">Busy</li><li value="3" class="PlaygroundEditorTheme__listItem">Away</li></ul>Chats will only be automatically routed to a user if their status is set to "Available"."Away" and "Busy" behave similarly, but provide an indicator to your team that you are either away or busy.By default, Click Connector has the "Smart Availability" feature turned on, which automatically sets a user's availability to "Away" after a period of inactivity. This feature can be turned off at Workspace Settings &gt; General Settings &gt; Access and Availability &gt; Smart Availability.

This short article provides the information on the statuses that can be set by you and your team.

Click Connector has three availability statuses for all users:

* Available
* Busy
* Away

Chats will only be automatically routed to a user if their status is set to "Available".

"Away" and "Busy" behave similarly, but provide an indicator to your team that you are either away or busy.

By default, Click Connector has the****"Smart Availability"****feature turned on, which automatically sets a user's availability to "Away" after a period of inactivity. This feature can be turned off at****Workspace Settings > General Settings > Access and Availability > Smart Availability.****

Click Connector has three availability statuses for all users:<ul class="PlaygroundEditorTheme__ul"><li value="1" class="PlaygroundEditorTheme__listItem">Available </li><li value="2" class="PlaygroundEditorTheme__listItem">Busy </li><li value="3" class="PlaygroundEditorTheme__listItem">Away</li></ul>Chats will only be automatically routed to a user if their status is set to "Available"."Away" and "Busy" behave similarly, but provide an indicator to your team that you are either away or busy.By default, Click Connector has the "Smart Availability" feature turned on, which automatically sets a user's availability to "Away" after a period of inactivity. This feature can be turned off at Workspace Settings &gt; General Settings &gt; Access and Availability &gt; Smart Availability.

 Article: What about user availability?

User Availability

Everything about users, user groups, teams and departments

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