A messaging window is a specific time frame during which you can send messages to a customer within a conversation. However, you will not be able to send any additional messages outside of this designated window. The duration of the messaging window is determined by the number of days or hours that have passed since the customer's last message. Whenever a new message is received from the customer, the messaging window resets, enabling you to initiate communication with them again. The implementation of the messaging window by Facebook/Instagram serves the purpose of combating spam and unsolicited messages.

A messaging window is a specific time frame during which you can send messages to a customer within a conversation. However, you will not be able to send any additional messages outside of this designated window.

The duration of the messaging window is determined by the number of days or hours that have passed since the customer's last message. Whenever a new message is received from the customer, the messaging window resets, enabling you to initiate communication with them again.

The implementation of the messaging window by Facebook/Instagram serves the purpose of combating spam and unsolicited messages.

<ul class="PlaygroundEditorTheme__ul"><li value="1" class="PlaygroundEditorTheme__listItem">A messaging window is a period of time in which you can send messages in a conversation with a customer.</li><li value="2" class="PlaygroundEditorTheme__listItem">You will not be able to send further messages outside the made-up messaging window.</li><li value="3" class="PlaygroundEditorTheme__listItem">Finally, a messaging window is from the number of days/hours elapsed from the customer's last message. Whenever a new message from the customer is received, the messaging window resets allowing you to message the customer again.</li></ul>

Definition: What is a Messaging Window?

What is a Messaging Window?

Everything about Unibox view, actions, best practises and common questions. 

Was this article helpful?