<ol class="PlaygroundEditorTheme__ol1"><li value="1" class="PlaygroundEditorTheme__listItem">First, click on Workspace Settings.<img src="https://firebasestorage.googleapis.com/v0/b/click-connector-staging.appspot.com/o/fc89e0_je-meraaa-workspace.1693653505670.png?alt=media" alt="" width="inherit" height="inherit"></li><li value="2" class="PlaygroundEditorTheme__listItem">Then, click on User Management under Administration.<img src="https://firebasestorage.googleapis.com/v0/b/click-connector-staging.appspot.com/o/fc89e0_user-management.1693653560413.png?alt=media" alt="" width="inherit" height="inherit"></li><li value="3" class="PlaygroundEditorTheme__listItem">Under Manage Users, click on 'Deactivated Users.'<img src="https://firebasestorage.googleapis.com/v0/b/click-connector-staging.appspot.com/o/fc89e0_deactivated-users.1693653673814.png?alt=media" alt="" width="inherit" height="inherit"></li><li value="4" class="PlaygroundEditorTheme__listItem">Under Manage Users, click on 'Deactivated Users.'<img src="https://firebasestorage.googleapis.com/v0/b/click-connector-staging.appspot.com/o/fc89e0_deactivated-users.1693653673814.png?alt=media" alt="" width="inherit" height="inherit"></li><li value="5" class="PlaygroundEditorTheme__listItem">Select the user &amp; click on 'Transfer all conversations.'<img src="https://firebasestorage.googleapis.com/v0/b/click-connector-staging.appspot.com/o/fc89e0_transfer-all-convos.1693653784332.png?alt=media" alt="" width="inherit" height="inherit"></li><li value="6" class="PlaygroundEditorTheme__listItem">Select an active user account to transfer all the chats. Once you click on the active user, chats will be automatically transferred.<img src="https://firebasestorage.googleapis.com/v0/b/click-connector-staging.appspot.com/o/fc89e0_pick-user-to-transfer.1693653881699.png?alt=media" alt="" width="inherit" height="inherit"></li></ol>

You can use this feature when a user account is deactivated or removed. To do this, you can simply transfer all the chats from that particular account. 

1. ****First, click on Workspace Settings.****![](https://firebasestorage.googleapis.com/v0/b/click-connector-staging.appspot.com/o/fc89e0_je-meraaa-workspace.1693653505670.png?alt=media)
2. ****Then, click on User Management under Administration.****![](https://firebasestorage.googleapis.com/v0/b/click-connector-staging.appspot.com/o/fc89e0_user-management.1693653560413.png?alt=media)
3. ****Under Manage Users, click on 'Deactivated Users.'****![](https://firebasestorage.googleapis.com/v0/b/click-connector-staging.appspot.com/o/fc89e0_deactivated-users.1693653673814.png?alt=media)
4. ****Under Manage Users, click on 'Deactivated Users.'****![](https://firebasestorage.googleapis.com/v0/b/click-connector-staging.appspot.com/o/fc89e0_deactivated-users.1693653673814.png?alt=media)
5. ****Select the user & click on 'Transfer all conversations.'****![](https://firebasestorage.googleapis.com/v0/b/click-connector-staging.appspot.com/o/fc89e0_transfer-all-convos.1693653784332.png?alt=media)
6. ****Select an active user account to transfer all the chats. Once you click on the active user, chats will be automatically transferred.****![](https://firebasestorage.googleapis.com/v0/b/click-connector-staging.appspot.com/o/fc89e0_pick-user-to-transfer.1693653881699.png?alt=media)

<ol class="PlaygroundEditorTheme__ol1"><li value="1" class="PlaygroundEditorTheme__listItem">First, click on Workspace Settings. <img src="https://firebasestorage.googleapis.com/v0/b/click-connector-staging.appspot.com/o/fc89e0_je-meraaa-workspace.1693653505670.png?alt=media" alt="" width="inherit" height="inherit"></li><li value="2" class="PlaygroundEditorTheme__listItem">Then, click on User Management under Administration. <img src="https://firebasestorage.googleapis.com/v0/b/click-connector-staging.appspot.com/o/fc89e0_user-management.1693653560413.png?alt=media" alt="" width="inherit" height="inherit"></li><li value="3" class="PlaygroundEditorTheme__listItem">Under Manage Users, click on 'Deactivated Users.' <img src="https://firebasestorage.googleapis.com/v0/b/click-connector-staging.appspot.com/o/fc89e0_deactivated-users.1693653673814.png?alt=media" alt="" width="inherit" height="inherit"></li></ol>

How To: How do I transfer chats from deactivated users?

<ol class="PlaygroundEditorTheme__ol1"><li value="1" class="PlaygroundEditorTheme__listItem">First, click on Workspace Settings.<img src="https://firebasestorage.googleapis.com/v0/b/click-connector-staging.appspot.com/o/fc89e0_je-meraaa-workspace.1693653505670.png?alt=media" alt="" width="inherit" height="inherit"></li><li value="2" class="PlaygroundEditorTheme__listItem">Then, click on User Management under Administration.<img src="https://firebasestorage.googleapis.com/v0/b/click-connector-staging.appspot.com/o/fc89e0_user-management.1693653560413.png?alt=media" alt="" width="inherit" height="inherit"></li><li value="3" class="PlaygroundEditorTheme__listItem">Under Manage Users, click on 'Deactivated Users.'<img src="https://firebasestorage.googleapis.com/v0/b/click-connector-staging.appspot.com/o/fc89e0_deactivated-users.1693653673814.png?alt=media" alt="" width="inherit" height="inherit"></li><li value="4" class="PlaygroundEditorTheme__listItem">Under Manage Users, click on 'Deactivated Users.'<img src="https://firebasestorage.googleapis.com/v0/b/click-connector-staging.appspot.com/o/fc89e0_deactivated-users.1693653673814.png?alt=media" alt="" width="inherit" height="inherit"></li><li value="5" class="PlaygroundEditorTheme__listItem">Select the user &amp; click on 'Transfer all conversations.' <img src="https://firebasestorage.googleapis.com/v0/b/click-connector-staging.appspot.com/o/fc89e0_transfer-all-convos.1693653784332.png?alt=media" alt="" width="inherit" height="inherit"></li><li value="6" class="PlaygroundEditorTheme__listItem">Select an active user account to transfer all the chats. Once you click on the active user, chats will be automatically transferred. <img src="https://firebasestorage.googleapis.com/v0/b/click-connector-staging.appspot.com/o/fc89e0_pick-user-to-transfer.1693653881699.png?alt=media" alt="" width="inherit" height="inherit"></li></ol>

How do I transfer chats from deactivated users?

Everything about users, user groups, teams and departments

All features related to channel intergrations and account configurations will be under channel management. 

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