When you run click to message ads on Meta platforms, Make sure to <b>disable</b> "Block Send API" and select Click Connector as the application receiver.

You can get to this option in the ad creation stage.

In order to manage Instagram messages via API, Instagram Professional accounts will need to enable the connected tools toggle under message control settings.

You should also make sure that your Instagram page is connected with your Facebook page.

If your authentication is successful and still encounter connection issue, please check the following settings.&nbsp;

1. Your Primary Message receiver is Click Connector

Navigate to Page Settings &gt; Advanced Messaging and ensure that Click Connector has been selected as the primary receiver.

2. All Required Permissions are given to Click Connector

Navigate to Page Settings &gt; Business Integrations &gt; Click Connector

Make sure that you have checked all permission requests.

Explore common Facebook/Instagram connection pitfalls to ensure seamless integration

This is a very simple editor that helps you craft your document.

<i>* This is just a pre-formatted sample documentFeel free to delete this text and start all over again&nbsp;</i>

Troubleshooting Facebook Connection

Troubleshooting Facebook/Instagram Connection

Common questions related to Facebook and Instagram Connections in ClickConnector.

All features related to channel intergrations and account configurations will be under channel management. 

Was this article helpful?