The Pre Chat form lets you gather customer contact info through a form when starting a new chat. This helps you understand your customer better right from the beginning.If the client already provided the info, Pre Chat forms are turned off for a smoother experience.To configure this navigate to Workspace Settings &gt; Live Chat Connection &gt; Chat Widget &gt; Pre-Chat Form.<img src="https://firebasestorage.googleapis.com/v0/b/click-connector-staging.appspot.com/o/fc89e0_screenshot-2023-08-14-at-21.50.44.1693914420448.png?alt=media" alt="" width="inherit" height="inherit">

Learn what a pre-chat form and how you can easily use it. 

The Pre Chat form lets you gather customer contact info through a form when starting a new chat. This helps you understand your customer better right from the beginning.

If the client already provided the info, Pre Chat forms are turned off for a smoother experience.

To configure this navigate to****Workspace Settings > Live Chat Connection > Chat Widget > Pre-Chat Form.****![](https://firebasestorage.googleapis.com/v0/b/click-connector-staging.appspot.com/o/fc89e0_screenshot-2023-08-14-at-21.50.44.1693914420448.png?alt=media)

The Pre Chat form lets you gather customer contact info through a form when starting a new chat. This helps you understand your customer better right from the beginning.If the client already provided the info, Pre Chat forms are turned off for a smoother experience.To configure this navigate to Workspace Settings &gt; Live Chat Connection &gt; Chat Widget &gt; Pre-Chat Form. <img src="https://firebasestorage.googleapis.com/v0/b/click-connector-staging.appspot.com/o/fc89e0_screenshot-2023-08-14-at-21.50.44.1693914420448.png?alt=media" alt="" width="inherit" height="inherit">

Live Chat Connection FAQs: What is a Pre-Chat Form?

What is a Pre-Chat Form?

Everything related to our live chat widget - How to set up correctly, how to use it, how to configure it, and API docs.

All features related to channel intergrations and account configurations will be under channel management. 

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