If you're planning to utilize your public email for Help Desk purposes and integrate it with Click Connector as a ticketing system, consider activating ticket workflows within the email connection settings.Here are the available options:<ul class="PlaygroundEditorTheme__ul"><li value="1" class="PlaygroundEditorTheme__listItem">Ticket Created Confirmation Email: This setting will automatically send an email confirming the creation of a new ticket to the customer when they initiate a new email thread.</li><li value="2" class="PlaygroundEditorTheme__listItem">Ticket Closed Confirmation Email: With this option enabled, customers will receive an automatic email confirming the closure of their ticket when an agent concludes the conversation.</li><li value="3" class="PlaygroundEditorTheme__listItem">Send Replies as Ticket Updated Email: This feature converts your replies into visually appealing HTML templates, ensuring a professional presentation of your responses.</li><li value="4" class="PlaygroundEditorTheme__listItem">Simple Ticket IDs: Utilize a 5-digit ticket ID for easy reference and organization of customer conversations.</li></ul> To configure this navigate to Workspace Settings &gt; Email Connection &gt; Ticket Workflows.<img src="https://firebasestorage.googleapis.com/v0/b/click-connector-staging.appspot.com/o/fc89e0_screenshot-2023-08-14-at-21.47.50.1693914169144.png?alt=media" alt="" width="inherit" height="inherit"> To learn more about this, you can refer the following video. <iframe data-lexical-youtube="kq67PoyTAQ0" width="560" height="315" src="https://www.youtube-nocookie.com/embed/kq67PoyTAQ0" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture" allowfullscreen="true" title="YouTube video"></iframe>

An introduction to Ticket Workflows in Email Connection Settings and how you can use ticket workflows.

If you're planning to utilize your public email for Help Desk purposes and integrate it with Click Connector as a ticketing system, consider activating ticket workflows within the email connection settings.

Here are the available options:

* Ticket Created Confirmation Email: This setting will automatically send an email confirming the creation of a new ticket to the customer when they initiate a new email thread.
* Ticket Closed Confirmation Email: With this option enabled, customers will receive an automatic email confirming the closure of their ticket when an agent concludes the conversation.
* Send Replies as Ticket Updated Email: This feature converts your replies into visually appealing HTML templates, ensuring a professional presentation of your responses.
* Simple Ticket IDs: Utilize a 5-digit ticket ID for easy reference and organization of customer conversations.

To configure this navigate to****Workspace Settings > Email Connection > Ticket Workflows.****

![](https://firebasestorage.googleapis.com/v0/b/click-connector-staging.appspot.com/o/fc89e0_screenshot-2023-08-14-at-21.47.50.1693914169144.png?alt=media)

To learn more about this, you can refer the following video.

Email Connection FAQs: Intro to Ticket Workflows in Email Connection Settings

If you're planning to utilize your public email for Help Desk purposes and integrate it with Click Connector as a ticketing system, consider activating ticket workflows within the email connection settings.Here are the available options:<ul class="PlaygroundEditorTheme__ul"><li value="1" class="PlaygroundEditorTheme__listItem">Ticket Created Confirmation Email: This setting will automatically send an email confirming the creation of a new ticket to the customer when they initiate a new email thread.</li><li value="2" class="PlaygroundEditorTheme__listItem">Ticket Closed Confirmation Email: With this option enabled, customers will receive an automatic email confirming the closure of their ticket when an agent concludes the conversation.</li><li value="3" class="PlaygroundEditorTheme__listItem">Send Replies as Ticket Updated Email: This feature converts your replies into visually appealing HTML templates, ensuring a professional presentation of your responses.</li><li value="4" class="PlaygroundEditorTheme__listItem">Simple Ticket IDs: Utilize a 5-digit ticket ID for easy reference and organization of customer conversations.</li></ul> To configure this navigate to Workspace Settings &gt; Email Connection &gt; Ticket Workflows.<img src="https://firebasestorage.googleapis.com/v0/b/click-connector-staging.appspot.com/o/fc89e0_screenshot-2023-08-14-at-21.47.50.1693914169144.png?alt=media" alt="" width="inherit" height="inherit">

If you're planning to utilize your public email for Help Desk purposes and integrate it with Click Connector as a ticketing system, consider activating ticket workflows within the email connection settings.Here are the available options:<ul class="PlaygroundEditorTheme__ul"><li value="1" class="PlaygroundEditorTheme__listItem">Ticket Created Confirmation Email: This setting will automatically send an email confirming the creation of a new ticket to the customer when they initiate a new email thread.</li><li value="2" class="PlaygroundEditorTheme__listItem">Ticket Closed Confirmation Email: With this option enabled, customers will receive an automatic email confirming the closure of their ticket when an agent concludes the conversation.</li><li value="3" class="PlaygroundEditorTheme__listItem">Send Replies as Ticket Updated Email: This feature converts your replies into visually appealing HTML templates, ensuring a professional presentation of your responses.</li><li value="4" class="PlaygroundEditorTheme__listItem">Simple Ticket IDs: Utilize a 5-digit ticket ID for easy reference and organization of customer conversations.</li></ul> To configure this navigate to Workspace Settings &gt; Email Connection &gt; Ticket Workflows.<img src="https://firebasestorage.googleapis.com/v0/b/click-connector-staging.appspot.com/o/fc89e0_screenshot-2023-08-14-at-21.47.50.1693914169144.png?alt=media" alt="" width="inherit" height="inherit">

Intro to Ticket Workflows in Email Connection Settings

Common questions related to Email Connections in ClickConnector.

All features related to channel intergrations and account configurations will be under channel management. 

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