To update the email address used for sending live chat messages, follow these steps:<ol class="PlaygroundEditorTheme__ol1"><li value="1" class="PlaygroundEditorTheme__listItem">Configure an email connection, optionally with your custom domain.</li><li value="2" class="PlaygroundEditorTheme__listItem">Set the newly created connection to be used for sending follow-up messages.</li></ol> You can find this setup in Workspace Settings &gt; Live Chat Connection &gt; Automations &gt; Automatic Email Follow-up.<img src="https://firebasestorage.googleapis.com/v0/b/click-connector-staging.appspot.com/o/fc89e0_screenshot-2023-08-14-at-22.04.09.1693992575176.png?alt=media" alt="" width="inherit" height="inherit">

In this short guide, you will learn how to change the from email of the followup emails that are being automatically sent by ClickConnector to customer

To update the email address used for sending live chat messages, follow these steps:

1. Configure an email connection, optionally with your custom domain.
2. Set the newly created connection to be used for sending follow-up messages.

You can find this setup in****Workspace Settings > Live Chat Connection > Automations > Automatic Email Follow-up.****![](https://firebasestorage.googleapis.com/v0/b/click-connector-staging.appspot.com/o/fc89e0_screenshot-2023-08-14-at-22.04.09.1693992575176.png?alt=media)

To update the email address used for sending live chat messages, follow these steps:<ol class="PlaygroundEditorTheme__ol1"><li value="1" class="PlaygroundEditorTheme__listItem">Configure an email connection, optionally with your custom domain.</li><li value="2" class="PlaygroundEditorTheme__listItem">Set the newly created connection to be used for sending follow-up messages.</li></ol> You can find this setup in Workspace Settings &gt; Live Chat Connection &gt; Automations &gt; Automatic Email Follow-up. <img src="https://firebasestorage.googleapis.com/v0/b/click-connector-staging.appspot.com/o/fc89e0_screenshot-2023-08-14-at-22.04.09.1693992575176.png?alt=media" alt="" width="inherit" height="inherit">

Live Chat Connection FAQs: How do I change the email from which the live chat messages are going to the customer?

How do I change the email from which the live chat messages are going to the customer?

Everything related to our live chat widget - How to set up correctly, how to use it, how to configure it, and API docs.

All features related to channel intergrations and account configurations will be under channel management. 

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