Chat routing can be configured on a per-connection basis, allowing each connection to have its own chat routing settings.To configure Chat Routing Connections navigate to Workspace Settings &gt; Connection Setting &gt; General &gt; Chat Routing Rules <img src="https://firebasestorage.googleapis.com/v0/b/click-connector-staging.appspot.com/o/fc89e0_screenshot-2023-10-11-at-11.55.18.1697018747216.png?alt=media" alt="Screenshot 2023-10-11 at 11.55.18.png" width="inherit" height="inherit"> <h2 class="PlaygroundEditorTheme__h2" dir="ltr">Round Robin Chat Routing:</h2>Round Robin Chat Routing helps to evenly distribute incoming chats based on user availability. When a new chat is in the queue, agents will be pinged sequentially to accept the chat invitation. Please refer to the following diagram to understand the agent queue. If an agent does not accept the chat invitation, it will be retracted and a new invitation will be sent to the next available agent. <img src="https://firebasestorage.googleapis.com/v0/b/click-connector-staging.appspot.com/o/fc89e0_round-robin-chat-routing.1697018798295.png?alt=media" alt="Round Robin Chat Routing.png" width="inherit" height="inherit">

Learn how to change chat routing configurations

Chat routing can be configured on a per-connection basis, allowing each connection to have its own chat routing settings.

To configure Chat Routing Connections navigate to Workspace Settings > Connection Setting > General > Chat Routing Rules

![Screenshot 2023-10-11 at 11.55.18.png](https://firebasestorage.googleapis.com/v0/b/click-connector-staging.appspot.com/o/fc89e0_screenshot-2023-10-11-at-11.55.18.1697018747216.png?alt=media)

## Round Robin Chat Routing:

Round Robin Chat Routing helps to evenly distribute incoming chats based on user availability. When a new chat is in the queue, agents will be pinged sequentially to accept the chat invitation. Please refer to the following diagram to understand the agent queue. If an agent does not accept the chat invitation, it will be retracted and a new invitation will be sent to the next available agent.

![Round Robin Chat Routing.png](https://firebasestorage.googleapis.com/v0/b/click-connector-staging.appspot.com/o/fc89e0_round-robin-chat-routing.1697018798295.png?alt=media)

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