How does the right to be forgotten work with Click Connector?

You can search for chats in the dashboard and delete them upon a user's request. To locate their chats, customers may need to provide identifiable information such as their email or username.

How does data disclosure work when using Click Connector?

If you are collecting data from other portals in addition to Click Connector, it is important to provide users with a way to request access to the data you store about them. Click Connector automatically includes data disclosure when collecting data.

How does the Right to Rectification work with Click Connector?

It is recommended to provide customer with access to their personal data and the ability to modify it. To facilitate this, implementing a user portal or interface specifically designed for data modification would be beneficial. For example, Click Connector's live chat feature could be utilized to seamlessly integrate this functionality and provide an easier implementation process.

How does the Consent Collection work with Click Connector?

Click Connector offers consent collection via live chat. Please check the pre-chat form feature to implement this.

A Note on Click Connector’s Data protection goals:

At Click Connector, we are committed to upholding the highest standards of data protection and privacy in accordance with the General Data Protection Regulation (GDPR). Our data protection goals outline our commitment to safeguarding user information, ensuring transparency, and maintaining compliance with GDPR principles.

The following are the outline of our goals -

User Privacy and Consent: Obtain explicit and informed consent from users before collecting and processing their personal data.
Data Minimization and Purpose Limitation: Collect and process only the necessary data for specific, legitimate purposes.
Data Access and User Rights: Empower users to access, rectify, and control their personal data.
Data Security and Integrity: Implement robust technical and organizational measures to protect user data.
Third-Party Data Processors: Ensure that third-party data processors adhere to GDPR standards.
Data Breach Response and Notification: Swiftly and effectively respond to data breaches and inform relevant parties.
Privacy by Design and Default: Integrate privacy measures into all stages of product development and operation.
Accountability and Documentation: Maintain thorough records of data processing activities and accountability measures.

Data Processing Agreement (DPA)

When you sign up for the Click Connector workspace, you will be prompted to sign a Data Processing Agreement (DPA) that outlines Click Connector as the data processor. You can download this agreement anytime from your workspace settings.

Data Storage and Data Expiry

At Click Connector, your data security is a top priority. Here's how we handle your information:

Data Location: Your data is stored within the EU region for added security and GDPR compliance.
Retention: We only keep your data as long as needed for its intended purpose or as required by law.
Encryption: Your data is encrypted while it's stored (at rest) and while it's being sent (in transit). This ensures that your information stays safe and confidential.

Rest assured, we're committed to protecting your data and keeping your experience secure.

Third Party Vendors that we work with and GDPR

GDPR Compliance: We've taken thorough measures to verify that all our third-party vendors are GDPR compliant. This means that they follow the same high standards for data protection and privacy that we do.

Dedicated Team: Our small but dedicated team is fully aware of the importance of GDPR compliance. Every employee takes data privacy seriously, ensuring that your information is treated with the utmost care and respect.

Consultants and GDPR: Even our third-party consultants adhere to GDPR regulations. We've ensured that their processes align with the principles of GDPR, and we have formal agreements in place to guarantee your data's security.

What should I add to our privacy policy statements?

Click Connector processes personally identifying data, such as names, email addresses, and phone numbers, in a confidential manner. Therefore, it is crucial that you disclose this information. In addition, it is recommended to include statements regarding retention time, data storage, sub-processors, and cookie policy. For more information, please refer to the following link to ensure your organization's compliance with GDPR: https://gdpr.eu/checklist/.

If a customer submits a request for data deletion or changes via another channel, it is important to update Click Connector accordingly.

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