The Knowledge Hub in ClickConnector allows you to manage your Help Center and organize its content. Here, you can customize the Help Center’s design, set up custom domains, and create structured collections of articles for easy navigation. This guide walks you through setting up your Help Center, organizing articles, and managing collections.<hr><h1 class="PlaygroundEditorTheme__h1" dir="ltr">Introducing Help Center</h1>What is the Help Center? The Help Center is a portal for your customers to learn more about your product and services. You can host the Help Center on a custom domain (e.g., <code spellcheck="false" style="white-space: pre-wrap;">help.abc.com</code>, <code spellcheck="false" style="white-space: pre-wrap;">kb.abc.com</code>, or <code spellcheck="false" style="white-space: pre-wrap;">support.abc.com</code>) to maintain a cohesive brand experience. Key Features:<ul class="PlaygroundEditorTheme__ul"><li value="1" class="PlaygroundEditorTheme__listItem">Customizable Design: Tailor the appearance of your Help Center to align with your brand using:</li><li value="2" class="PlaygroundEditorTheme__listItem PlaygroundEditorTheme__nestedListItem"><ul class="PlaygroundEditorTheme__ul"><li value="1" class="PlaygroundEditorTheme__listItem">Color Scheme: Select colors that match your brand identity.</li><li value="2" class="PlaygroundEditorTheme__listItem">Custom CSS: Add custom CSS for further visual customization.</li></ul></li><li value="2" class="PlaygroundEditorTheme__listItem">SEO-Ready: The Help Center is optimized for search engines, making your resources easily discoverable online.</li><li value="3" class="PlaygroundEditorTheme__listItem">Embed Capability: Use the provided embed code to display the Help Center within your product interface for a seamless user experience.</li></ul> Adding Analytics: To track Help Center usage, you can integrate an analytics tool, such as Google Analytics, by adding the script in Knowledge Hub &gt; Configure Help Center &gt; Custom CSS / Scripts.<hr><h1 class="PlaygroundEditorTheme__h1" dir="ltr">Organizing Content with Collections</h1>What are Collections? Collections are folders within your Help Center that group related articles, making it easier for users to find information.Editing Collections: To edit a collection’s name, description, or icon:<ol class="PlaygroundEditorTheme__ol1"><li value="1" class="PlaygroundEditorTheme__listItem">Click on the "more icon" (three dots) next to the collection name.</li><li value="2" class="PlaygroundEditorTheme__listItem">Select Edit Collection from the dropdown menu.</li></ol>This feature helps keep your content organized and relevant for customers. <hr><h1 class="PlaygroundEditorTheme__h1" dir="ltr">Managing Articles</h1> Adding Articles:<ol class="PlaygroundEditorTheme__ol1"><li value="1" class="PlaygroundEditorTheme__listItem">Navigate to the desired collection in the left sidebar.</li><li value="2" class="PlaygroundEditorTheme__listItem">Click on the + icon to add a new article.</li><li value="3" class="PlaygroundEditorTheme__listItem">Write your content, then click Save to publish it immediately.</li></ol> Publishing Workflow:<ul class="PlaygroundEditorTheme__ul"><li value="1" class="PlaygroundEditorTheme__listItem">Draft Status: If an article is not ready for public viewing, save it as a draft. Drafts allow you to continue editing over time without making the content visible to users.</li></ul> Note: Articles are published instantly when saved unless they are set to draft.

The Knowledge Hub in ClickConnector allows you to manage your Help Center and organize its content.

The Knowledge Hub in ClickConnector allows you to manage your Help Center and organize its content. Here, you can customize the Help Center’s design, set up custom domains, and create structured collections of articles for easy navigation. This guide walks you through setting up your Help Center, organizing articles, and managing collections.

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# ****Introducing Help Center****

****What is the Help Center?****The Help Center is a portal for your customers to learn more about your product and services. You can host the Help Center on a custom domain (e.g.,`help.abc.com`,`kb.abc.com`, or`support.abc.com`) to maintain a cohesive brand experience.

****Key Features:****

* ****Customizable Design:****Tailor the appearance of your Help Center to align with your brand using:
* * ****Color Scheme:****Select colors that match your brand identity.
  * ****Custom CSS:****Add custom CSS for further visual customization.
* ****SEO-Ready:****The Help Center is optimized for search engines, making your resources easily discoverable online.
* ****Embed Capability:****Use the provided embed code to display the Help Center within your product interface for a seamless user experience.

****Adding Analytics:****To track Help Center usage, you can integrate an analytics tool, such as Google Analytics, by adding the script in****Knowledge Hub > Configure Help Center > Custom CSS / Scripts****.

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# ****Organizing Content with Collections****

****What are Collections?****Collections are folders within your Help Center that group related articles, making it easier for users to find information.

****Editing Collections:****To edit a collection’s name, description, or icon:

1. Click on the "more icon" (three dots) next to the collection name.
2. Select****Edit Collection****from the dropdown menu.

This feature helps keep your content organized and relevant for customers.

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# ****Managing Articles****

****Adding Articles:****

1. Navigate to the desired collection in the left sidebar.
2. Click on the****+****icon to add a new article.
3. Write your content, then click****Save****to publish it immediately.

****Publishing Workflow:****

* ****Draft Status:****If an article is not ready for public viewing, save it as a draft. Drafts allow you to continue editing over time without making the content visible to users.

****Note:****Articles are published instantly when saved unless they are set to draft.

Getting Started with Knowledge Hub

Guides and Articles on getting started with ClickConnector

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