What is Click Connector?

Click Connector is a customer support platform designed to facilitate customer support functions for businesses. It offers a wide range of features and integration options, making it a versatile tool for managing customer communications across various channels. With Click Connector, businesses can integrate multiple communication channels such as Live Chat, Facebook, Instagram, WhatsApp, Email, SMS, Telephone, and WhatsApp. Additionally, the platform plans to include integration with WeChat and Telegram in the future.

The platform can be used both as a simple messaging solution and as a comprehensive messaging solution with additional functionalities. Users can create custom automated conversation flows using Chatbots and leverage the built-in AI module, which automatically gathers knowledge from websites, knowledge bases, and internal documents to provide instant answers to customer queries.

Click Connector has been meticulously designed and developed, with continuous improvements based on user feedback. It caters to support teams, enabling them to collaborate efficiently through features like user assignments, auto-routing, follow-up tracking, and awaiting reply tracking.

In summary, Click Connector is an AI-powered customer support platform that provides Omni-Channel Chats, Chatbots, and Knowledge Base features, empowering businesses to enhance customer support experiences, reduce support time, and seamlessly manage customer interactions.

Why did we build Click Connector?

Click Connector was built to address the shortcomings of existing customer support tools. Our platform offers deeper integration, extensibility, and industry-specific customization, empowering businesses to provide seamless support across various channels.

In 2019, we identified a major shortcoming in existing platforms - the absence of a unified solution for comments and chats. Since then, we've been in constant communication with customers, diligently crafting the ultimate support platform that meets all their needs and desires.

Who is Click Connector for?

Click Connector is designed for businesses and teams that require customer support functions. It serves as a versatile customer support platform, catering to organizations of all sizes and industries.

It will be an ideal fit for the following customers (not limited to):

Shopify Merchants
E-commerce Companies
Startups with products or services
SaaS Product Companies
Travel Agencies

What are the use cases of Click Connector?

Click Connector offers virtually unlimited use cases, and here are some key examples:

Customer Support: Streamline customer support operations using both human agents and AI-powered chatbots for efficient issue resolution and improved customer experiences.
Sales Communication Software: Convert chat leads and track sales interactions to enhance sales processes and boost revenue generation.
Self-Service Portals: Empower customers to find answers independently, reducing support ticket volume and enhancing customer satisfaction.
Conversion Rate Optimization (CRO) with Live Chat: Utilize live chat to engage visitors, address concerns, and optimize conversion rates on your website.
B2C Contact Center Solution: Provide a comprehensive contact center solution to manage customer interactions across various channels.
Lead Generation with Chatbots: Employ chatbots to generate leads, collect information, and qualify prospects, facilitating effective lead generation.
Customer Contact Point Unification: Create a unified communication channel for customers, enabling seamless interactions across different platforms.

With Click Connector's versatile capabilities, businesses can tailor the platform to meet their unique needs and unlock the full potential of exceptional customer support and communication.

Who’s the team behind Click Connector?

To learn more about the team behind Click Connector, visit https://clickconnector.com/company

How to get started?

To get started with Click Connector, simply enter your email and click on the "Get Started" button on the homepage (https://clickconnector.com/). This will initiate the onboarding process onto our platform.

Was this article helpful?