Botkit primarily consists of two major parts<ul class="PlaygroundEditorTheme__ul"><li value="1" class="PlaygroundEditorTheme__listItem">Magic Assistant</li><li value="2" class="PlaygroundEditorTheme__listItem">Chatbot Flows</li></ul> <h1 class="PlaygroundEditorTheme__h1" dir="ltr">Introducing Magic Assistant: Your AI-Powered Agent</h1> The Magic Assistant is an intelligent agent that answers customer questions on your behalf, relying on content from three main sources:<ul class="PlaygroundEditorTheme__ul"><li value="1" class="PlaygroundEditorTheme__listItem">Knowledge Base: Public-facing articles accessible to customers.</li><li value="2" class="PlaygroundEditorTheme__listItem">Website Content: Automatically scraped to understand your brand and product.</li><li value="3" class="PlaygroundEditorTheme__listItem">Internal Documents: Private documents accessible only to the Magic Assistant.</li></ul> <h2 class="PlaygroundEditorTheme__h2" dir="ltr">Setting Up the Magic Assistant</h2>When you set up your ClickConnector workspace, it will automatically scrape up to 50 pages from your website to gather an initial understanding of your brand and product. This is a starting point, and we recommend adding more detailed content to enhance responses—similar to training a new support representative.To view the scraped content, go to Bot Kit &gt; Knowledge Sources &gt; Websites &gt; Web Pages. Note that for the scraping to work, the website should be statically rendered. <h3 class="PlaygroundEditorTheme__h3" dir="ltr">Writing Content for the Magic Assistant</h3> <ol class="PlaygroundEditorTheme__ol1"><li value="1" class="PlaygroundEditorTheme__listItem">Knowledge Base Articles: These public-facing articles are accessible to customers and can be indexed by search engines (such as Gemini and other AI search tools). Use this space for product guides, FAQs, and general resources that can be shared publicly.</li><li value="2" class="PlaygroundEditorTheme__listItem">Internal Documents: These are private documents visible only to the Magic Assistant and are not publicly searchable. Internal documents are best for sensitive or detailed internal content that can enhance response accuracy. To manage these documents, navigate to Bot Kit &gt; Internal Documents.</li><li value="3" class="PlaygroundEditorTheme__listItem"></li></ol><h3 class="PlaygroundEditorTheme__h3" dir="ltr">Testing and Reviewing Responses</h3> <ul class="PlaygroundEditorTheme__ul"><li value="1" class="PlaygroundEditorTheme__listItem">AI Tester Kit: Test your AI Agent’s responses here to check which content sources are referenced in answers to customer queries. This tool helps you understand how effectively the assistant is utilizing your knowledge sources.</li><li value="2" class="PlaygroundEditorTheme__listItem">Regular Response Reviews: Weekly reviews are recommended to identify gaps in your knowledge base. For unanswered questions, consider updating the content repository to improve future responses.</li><li value="3" class="PlaygroundEditorTheme__listItem">Fine-Tuning Responses: If the Magic Assistant’s responses don’t meet your expectations, adjust the content by adding or modifying knowledge base or internal document entries. You can also adjust the tone of responses in the Magic Assistant settings under Bot Kit &gt; Magic Assistant Settings.</li></ul><hr><h1 class="PlaygroundEditorTheme__h1" dir="ltr">Introducing Chatbot Flows: Customized Conversation Paths</h1> Chatbot Flows allow you to control and personalize the flow of conversations across each channel. By default, your channels are connected to standard flows, but you can adjust these to suit your specific needs. Key components that can be integrated include:<ul class="PlaygroundEditorTheme__ul"><li value="1" class="PlaygroundEditorTheme__listItem">Magic Assistant: Connect your AI-powered assistant for automated responses.</li><li value="2" class="PlaygroundEditorTheme__listItem">Trackers: Enable features like Bug Reports and Feature Requests, which can be integrated into your conversation flows.</li><li value="3" class="PlaygroundEditorTheme__listItem"></li></ul>We’ve built a drag-and-drop interface to help you design and customize these flows.

Your central hub for managing chatbot flows, setting up the Magic Assistant, curating knowledge sources, and fine-tuning AI responses in ClickConnector

Botkit primarily consists of two major parts

* Magic Assistant
* Chatbot Flows

# Introducing Magic Assistant: Your AI-Powered Agent

The****Magic Assistant****is an intelligent agent that answers customer questions on your behalf, relying on content from three main sources:

* ****Knowledge Base:****Public-facing articles accessible to customers.
* ****Website Content:****Automatically scraped to understand your brand and product.
* ****Internal Documents:****Private documents accessible only to the Magic Assistant.

## Setting Up the Magic Assistant

When you set up your ClickConnector workspace, it will automatically scrape up to 50 pages from your website to gather an initial understanding of your brand and product. This is a starting point, and****we recommend adding more detailed content****to enhance responses—similar to training a new support representative.

To view the scraped content, go to****Bot Kit > Knowledge Sources > Websites > Web Pages****. Note that for the scraping to work, the website should be statically rendered.

### Writing Content for the Magic Assistant

1. ****Knowledge Base Articles:****  
These public-facing articles are accessible to customers and can be indexed by search engines (such as Gemini and other AI search tools). Use this space for product guides, FAQs, and general resources that can be shared publicly.
2. ****Internal Documents:****  
These are private documents visible only to the Magic Assistant and are not publicly searchable. Internal documents are best for sensitive or detailed internal content that can enhance response accuracy. To manage these documents, navigate to****Bot Kit > Internal Documents****.

### Testing and Reviewing Responses

* ****AI Tester Kit:****  
Test your AI Agent’s responses here to check which content sources are referenced in answers to customer queries. This tool helps you understand how effectively the assistant is utilizing your knowledge sources.
* ****Regular Response Reviews:****  
Weekly reviews are recommended to identify gaps in your knowledge base. For unanswered questions, consider updating the content repository to improve future responses.
* ****Fine-Tuning Responses:****  
If the Magic Assistant’s responses don’t meet your expectations, adjust the content by adding or modifying knowledge base or internal document entries. You can also adjust the****tone of responses****in the Magic Assistant settings under****Bot Kit > Magic Assistant Settings****.

---

# Introducing Chatbot Flows: Customized Conversation Paths

****Chatbot Flows****allow you to control and personalize the flow of conversations across each channel. By default, your channels are connected to standard flows, but you can adjust these to suit your specific needs.

Key components that can be integrated include:

* ****Magic Assistant:****Connect your AI-powered assistant for automated responses.
* ****Trackers:****Enable features like Bug Reports and Feature Requests, which can be integrated into your conversation flows.

We’ve built a****drag-and-drop interface****to help you design and customize these flows.

Botkit primarily consists of two major parts<ul class="PlaygroundEditorTheme__ul"><li value="1" class="PlaygroundEditorTheme__listItem">Magic Assistant</li><li value="2" class="PlaygroundEditorTheme__listItem">Chatbot Flows</li></ul> <h1 class="PlaygroundEditorTheme__h1" dir="ltr">Introducing Magic Assistant: Your AI-Powered Agent</h1> The Magic Assistant is an intelligent agent that answers customer questions on your behalf, relying on content from three main sources:<ul class="PlaygroundEditorTheme__ul"><li value="1" class="PlaygroundEditorTheme__listItem">Knowledge Base: Public-facing articles accessible to customers.</li><li value="2" class="PlaygroundEditorTheme__listItem">Website Content: Automatically scraped to understand your brand and product.</li><li value="3" class="PlaygroundEditorTheme__listItem">Internal Documents: Private documents accessible only to the Magic Assistant.</li></ul> <h2 class="PlaygroundEditorTheme__h2" dir="ltr">Setting Up the Magic Assistant</h2>When you set up your ClickConnector workspace, it will automatically scrape up to 50 pages from your website to gather an initial understanding of your brand and product. This is a starting point, and we recommend adding more detailed content to enhance responses—similar to training a new support representative.To view the scraped content, go to Bot Kit &gt; Knowledge Sources &gt; Websites &gt; Web Pages. Note that for the scraping to work, the website should be statically rendered. <h3 class="PlaygroundEditorTheme__h3" dir="ltr">Writing Content for the Magic Assistant</h3> <ol class="PlaygroundEditorTheme__ol1"><li value="1" class="PlaygroundEditorTheme__listItem">Knowledge Base Articles: These public-facing articles are accessible to customers and can be indexed by search engines (such as Gemini and other AI search tools). Use this space for product guides, FAQs, and general resources that can be shared publicly.</li><li value="2" class="PlaygroundEditorTheme__listItem">Internal Documents: These are private documents visible only to the Magic Assistant and are not publicly searchable. Internal documents are best for sensitive or detailed internal content that can enhance response accuracy. To manage these documents, navigate to Bot Kit &gt; Internal Documents.</li><li value="3" class="PlaygroundEditorTheme__listItem"></li></ol><h3 class="PlaygroundEditorTheme__h3" dir="ltr">Testing and Reviewing Responses</h3> <ul class="PlaygroundEditorTheme__ul"><li value="1" class="PlaygroundEditorTheme__listItem">AI Tester Kit: Test your AI Agent’s responses here to check which content sources are referenced in answers to customer queries. This tool helps you understand how effectively the assistant is utilizing your knowledge sources.</li><li value="2" class="PlaygroundEditorTheme__listItem">Regular Response Reviews: Weekly reviews are recommended to identify gaps in your knowledge base. For unanswered questions, consider updating the content repository to improve future responses.</li><li value="3" class="PlaygroundEditorTheme__listItem">Fine-Tuning Responses: If the Magic Assistant’s responses don’t meet your expectations, adjust the content by adding or modifying knowledge base or internal document entries. You can also adjust the tone of responses in the Magic Assistant settings under Bot Kit &gt; Magic Assistant Settings.</li></ul><hr><h1 class="PlaygroundEditorTheme__h1" dir="ltr">Introducing Chatbot Flows: Customized Conversation Paths</h1> Chatbot Flows allow you to control and personalize the flow of conversations across each channel. By default, your channels are connected to standard flows, but you can adjust these to suit your specific needs. Key components that can be integrated include:<ul class="PlaygroundEditorTheme__ul"><li value="1" class="PlaygroundEditorTheme__listItem">Magic Assistant: Connect your AI-powered assistant for automated responses.</li><li value="2" class="PlaygroundEditorTheme__listItem">Trackers: Enable features like Bug Reports and Feature Requests, which can be integrated into your conversation flows.</li><li value="3" class="PlaygroundEditorTheme__listItem"></li></ul>We’ve built a drag-and-drop interface to help you design and customize these flows.

Getting Started with Botkit

Guides and Articles on getting started with ClickConnector

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