When a customer provides an email address through live chat, it is not automatically verified. However, you have the option to mark the customer profile as verified if you are confident that the customer has provided accurate information. Customer profiles created from other channels are automatically marked as verified since the source of the information is already verified.

When a customer provides an email address through live chat, it is not automatically verified. However, you have the option to mark the customer profile as verified if you are confident that the customer has provided accurate information.

Customer profiles created from other channels are automatically marked as verified since the source of the information is already verified.

<ul class="PlaygroundEditorTheme__ul"><li value="1" class="PlaygroundEditorTheme__listItem">Once an agent identifies a genuine customer (excluding spam) he or she marks them as verified.</li></ul>

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