<h2 class="PlaygroundEditorTheme__h2" dir="ltr">What is Live View?</h2>After installing the chat widget on your website, you can see and track your website visitors activities through the live view. It gives an exposure of the potential leads/customers currently on your website. <img src="https://firebasestorage.googleapis.com/v0/b/click-connector-staging.appspot.com/o/fc89e0_untitled.1694607955324.png?alt=media" alt="Untitled.png" width="inherit" height="inherit"> Live View showcases the sessions of potential leads in all countries whilst showcasing the top countries, pages and cities. In addition you can filter your website visitors to suit your needs . The available filters are: Country Current Website Page and Country <h2 class="PlaygroundEditorTheme__h2" dir="ltr">How to Use Live View</h2> Firstly, Click Connector will automatically track the following customer details: Session Status - Online/Away Device Type - Mobile / Desktop Referrer → Where did the user come from , or who referred the user (personal link) Current website page Browsing time If you have enabled automated greetings, New and old customers visiting your website will be greeted. You can also override this setting and manually send your custom message to the visitors of your website by inviting them on live view for a personal conversation. This comes in handy for your sales agents to send more personalised and humanised messages instead of using templated messages, which leads to friendlier conversations and more leads. If a customer is already conversing with you or your team, you will be able to navigate to the chat directly from your live view. If you are experiencing high traffic, you can also use the filters in the live view to refine and filter interactions on your website.

This article will explore everything you need to know to use Live View to use it efficiently and properly. 

## What is Live View?

After installing the chat widget on your website, you can see and track your website visitors activities through the live view. It gives an exposure of the potential leads/customers currently on your website.

![Untitled.png](https://firebasestorage.googleapis.com/v0/b/click-connector-staging.appspot.com/o/fc89e0_untitled.1694607955324.png?alt=media)

Live View showcases the sessions of potential leads in all countries whilst showcasing the top countries, pages and cities.

In addition you can filter your website visitors to suit your needs .

The available filters are: Country Current Website Page and Country

## How to Use Live View

Firstly, Click Connector will automatically track the following customer details: Session Status - Online/Away Device Type - Mobile / Desktop Referrer → Where did the user come from , or who referred the user (personal link) Current website page Browsing time

If you have enabled automated greetings, New and old customers visiting your website will be greeted. You can also override this setting and manually send your custom message to the visitors of your website by inviting them on live view for a personal conversation. This comes in handy for your sales agents to send more personalised and humanised messages instead of using templated messages, which leads to friendlier conversations and more leads.

If a customer is already conversing with you or your team, you will be able to navigate to the chat directly from your live view.

If you are experiencing high traffic, you can also use the filters in the live view to refine and filter interactions on your website.

<ul class="PlaygroundEditorTheme__ul"><li value="1" class="PlaygroundEditorTheme__listItem">To start off, Click Connector will automatically track the following customer details: Session Status - Online/Away Device Type - Mobile / Desktop Referrer → Where did the user come from, or who referred the user (personal link) to the current website page Browsing Time</li><li value="2" class="PlaygroundEditorTheme__listItem">When you use live view, by default, automated greetings are enabled for your chat. New and old customers visiting your website will be greeted. You can also override this setting and manually send your custom message to the visitors of your website by inviting them from live view for a personal conversation. This comes in handy for your sales agents to send more personalised and humanised messages instead of using templated messages, which leads to friendlier &amp; more cordial conversations with customers and potentially more leads.</li><li value="3" class="PlaygroundEditorTheme__listItem">If a customer is already conversing with you or your team, you will be able to navigate to the chat directly from your live view.</li><li value="4" class="PlaygroundEditorTheme__listItem">If you are experiencing high traffic, you can also use the filters in the live view to refine and filter interactions on your website.</li></ul>

Article: How should I use Live View?

Introduction to Live View

Using Live view and questions related to live view module of ClickConnector

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