Queries are analyzed against your dataset using AI to determine a confidence level. In cases of low confidence, the chatbot will redirect the query to a support agent.Even for the purpose of analyzing the query context, AI is utilized and tokens are consumed. If this is a significant issue, we recommend reaching out to our support team with supporting materials for your problem. This will enable our product team to further investigate and address the issue.

Queries are analyzed against your dataset using AI to determine a confidence level. In cases of low confidence, the chatbot will redirect the query to a support agent.

Even for the purpose of analyzing the query context, AI is utilized and tokens are consumed. If this is a significant issue, we recommend reaching out to our support team with supporting materials for your problem. This will enable our product team to further investigate and address the issue.

How can we prevent the AI/Bot from answering questions unrelated to the website, such as those regarding US politics or history, in order to avoid wasting tokens on random inquiries? 

A comprehensive guide on how Knowledge Kit Module works and how to use it

Common Questions asked by ClickConnector community

Was this article helpful?